Frequently Asked Questions
Frequently Asked Questions
What payment methods do you accept?
We accept the following modes of payment: Bank Transfer, Credit Card or Debit Card (Visa, MasterCard, AMEX).
What payment methods do you accept?
We accept the following modes of payment: Bank Transfer, Credit Card or Debit Card (Visa, MasterCard, AMEX).
Can I cancel my order after placing it?
We start processing orders immediately to ensure fast shipping, so unfortunately, we’re unable to make changes or cancellations once an order has been placed. Please double-check your details before confirming your purchase. If you need help after placing your order, our support team is happy to assist with any questions.
You may contact us via WhatsApp or Phone Call at +60 17-290 0276 or send us an email at ash.nature@gmail.com.
Do I need to register to place an order?
No, you don’t need to register — you can check out as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and view your order history.
Which countries do you ship to?
We currently ship within Malaysia and to Singapore only.
What are the shipping fees and delivery times?
West Malaysia
• Shipping: Free (no min. spend)
• Delivery: 1–3 working days (excluding weekends & public holidays)
East Malaysia
• Shipping: RM30 (flat rate)
• Delivery: 3–5 working days (excluding weekends & public holidays)
Singapore
• Shipping: RM35 (flat rate)
• Delivery: 7–10 working days (excluding weekends & public holidays)
Please Note:
Our working days are Monday to Friday. Delivery period may be delayed due to unforeseen circumstances such as weather conditions or courier service disruptions. We appreciate your patience and understanding.
How can I track my order?
You’ll receive a tracking link via email once your order ships. You can also log into your account to view tracking info
How do I return or exchange an item?
If you’d like to request a return or exchange, please contact our customer service team and we’ll be happy to assist you.
You may contact us via WhatsApp or Phone Call at +60 17-290 0276 or send us an email at ash.nature@gmail.com.
Still Have A Question?
Have questions or need assistance? We're here to help! Feel free to reach out to our friendly team anytime — we’d love to hear from you.